Privacy Policy

Last Updated: 26th June 2026

At Tracing Direct, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

Who We Are

Tracing Direct Limited
Cardiff, Wales, United Kingdom

Telephone: +44 (0)800 0431 793
Email: info@tracingdirect.co.uk
Website: www.tracingdirect.co.uk

For the purposes of data protection legislation, Tracing Direct Limited is the data controller of the personal information described in this policy.

Information We May Collect

We may collect and process the following types of information:

Information You Provide To Us

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Case reference number

  • Information submitted through enquiry forms

  • Information provided in correspondence, emails or telephone calls

  • Information required to progress probate research and beneficiary tracing matters

Information We Automatically Collect

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage information

  • Pages visited

  • Date and time of access

  • Referral source information

This information helps us improve our website and services.

How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Verify correspondence

  • Progress beneficiary tracing matters

  • Provide probate research services

  • Communicate with beneficiaries, solicitors and professional clients

  • Administer and improve our website

  • Maintain records relating to our services

  • Meet legal and regulatory obligations

  • Prevent fraud and protect confidential information

Legal Basis For Processing

We process personal information where we have a lawful basis to do so, including:

Legitimate Interests

To provide probate research, beneficiary tracing and related services.

Contractual Necessity

Where processing is necessary to fulfil an agreement or provide requested services.

Legal Obligation

Where we are required to process information to comply with legal and regulatory requirements.

Consent

Where you have provided consent for us to contact you or process information for a specific purpose.

Beneficiary Tracing & Probate Research

As part of our services, we may process personal information relating to:

  • Beneficiaries

  • Potential heirs

  • Executors

  • Administrators

  • Family members

  • Solicitors

  • Professional representatives

Information may be obtained from publicly available records, information provided by clients, publicly accessible databases and other lawful sources for the purposes of conducting probate research and beneficiary tracing activities.

Sharing Your Information

We do not sell personal information.

We may share information where necessary with:

  • Solicitors

  • Estate administrators

  • Executors

  • Local authorities

  • Professional advisers

  • Regulatory authorities

  • Service providers assisting us in operating our business

  • Technology providers such as secure document and signature platforms

Information will only be shared where appropriate and lawful.

International Transfers

Some services and technology providers may process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Maintain appropriate business records

Retention periods may vary depending on the nature of the matter and applicable legal requirements.

Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

Whilst we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.

Cookies & Website Analytics

Our website may use cookies and analytics technologies to:

  • Improve website performance

  • Understand visitor behaviour

  • Enhance user experience

  • Monitor website usage

You may manage cookie preferences through your browser settings.

Please refer to our Cookie Policy for further information.

Your Rights

Under UK data protection legislation, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request erasure of information in certain circumstances

  • Restrict processing

  • Object to processing

  • Request transfer of information where applicable

  • Withdraw consent where processing relies on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Contacting Us

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact:

Tracing Direct Limited
Cardiff, Wales, United Kingdom

Telephone: +44 (0)800 0431 793
Email: info@tracingdirect.co.uk
Website: www.tracingdirect.co.uk

Complaints

If you are unhappy with how your personal information has been handled, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.